What is Document360?
  • Updated on 13 Aug 2019
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What is Document360?

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Document360 is a self-service knowledge base platform designed to help you document SaaS products and software projects.

Document360 helps you to create user-friendly documentation, author in Markdown, and manage multiple versions. The product scales easily with your business.

What can I do with Document360?

It's easy to author documentation with Document360. You can enjoy a streamlined authoring experience that can be customized to meet the needs of small to large scale enterprises.

For example, you can manage documentation for multiple projects, configure access for multiple users, and view analytics that show you how effective your content is. You can use our API to customise your own workflows and integrate our software with your own systems.

You can create an internal or external knowledge base for your projects, and produce rich documentation for your target audience.

Here are Document360's top features:

1. Markdown Editor

Document360 offers a great authoring experience for users to make their documentation as seamless as possible. If you are familiar with Markdown, you can start using the markdown syntax in your documentation.

2. Category Manager

The Category Manager capability allows you to organize your documentation into proper structure (Category > Sub-Category > Articles). Users can move the articles between the categories, and if required, hide the articles. Hidden articles will not be displayed in the documentation page.

3. Versioning

Document360 allows versioning both at the article level and the project level. At the article level, you can create multiple versions of the article, compare changes between versions using the rich Difference Viewer capability, roll back to a previous version. At the project level, you can tag your documentation specific to the current product version release, mark a specific release to be a Beta version, and so on.

4. Backup and Restore

Document360 offers a robust backup mechanism that allows users to manually back up their documentation. In addition, the system automatically performs a backup every day at 00:00 UTC. Users can choose to restore either the Settings, Landing Page, Documentation, or the entire project.

5. Intuitive Search Capability

Search capability is vital to every knowledge base product. Document360 integrates with one of the most powerful search engines to help users retrieve the information with ease.

6. SEO Capabilities

Document360 allows users to define the meta description at the article level and add tags to the documentation to make it fully SEO compliant.

7. Portal Customization

Make your knowledge base reflect your organization branding. You can also define the layout and content what your users want to see in the landing page when they visit your documentation. Make it easy for your users to navigate within the knowledge base system.

8. Integrations

Document360 integrates perfectly with third party applications such as chat applications, feedback systems, Google Analytics and so on.

9. Content Workflow

Document360 has a rich content workflow system in place which allows users to review and approve the content before the documentation is made publicly accessible.

10. Internal Commenting System

Document360 allows multiple authors to collaborate and document the content using the rich internal commenting system.


Take a video tour of Document360

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