Intercom is a SaaS product that enables effective communication with customers using chatbots, live chats, and much more.
You can use Intercom with Document360 to provide realtime support to your end-user. Your support team can search for articles, in your Document360 knowledge base, within the Intercom chat box and send search results as responses to end-user questions.
To enable the Intercom integration in Document360, you will need an Intercom account and the Intercom workspace ID associated with that account. Once you’ve created an account:
- Find your Intercom ID.
- Copy the Intercom ID.
- Back in Document360, select Settings in the dashboard navbar, and then click Integrations.
- In Internal Integrations, click Add new integration.
- Click Intercom, enter a name and paste your Intercom App ID.
- Click Add.
This is how Intercom will look in within your knowledge base.